Return Policy Page

Last Updated: August 13, 2026

At Shop Repairseva, we want you to receive the correct products in good condition. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement according to the conditions below.

1. Eligibility for Returns

A return request may be accepted when:

• The product received is damaged or defective.
• The product is different from the product ordered.
• The product is missing essential parts or accessories.
• The product does not match the product description due to an error on our part.
• The product is eligible for return as specifically mentioned on its product page.

Products must generally be returned in their original condition, with the original packaging, labels, accessories, manuals, and invoice where applicable.

2. Return Request Period

Please contact us within 7 days of delivery if you want to request a return or replacement.

Return requests submitted after the applicable return period may not be accepted.

3. Non-Returnable Products

Certain products may not be eligible for return, including:

• Electrical or electronic components that have been installed, used, modified, soldered, or damaged by the customer.
• Products damaged due to incorrect installation or improper handling.
• Products with signs of physical damage caused after delivery.
• Used spare parts or accessories where the product page states that returns are not available.
• Products missing original packaging, accessories, or components.
• Products specifically marked Non-Returnable on the product page.

4. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us as soon as possible.

For damaged packages or products, we may request:

• Clear photographs of the package.
• Photographs of the product and damage.
• A photograph of the shipping label.
• A short video showing the condition of the product, if required.
• Order number and delivery details.

This information helps us verify the issue and process your request quickly.

5. Return Approval

Submitting a return request does not automatically guarantee approval.

After receiving your request, we may review the product details, photographs, order information, and other evidence. If approved, we will provide instructions for returning the product.

Please do not send products back without receiving return instructions from us.

6. Return Shipping

If the return is due to our error, such as sending an incorrect, defective, or damaged product, Shop Repairseva may bear the applicable return shipping cost, subject to verification.

For returns requested for reasons other than a Shop Repairseva error, return shipping charges may be the customer's responsibility.

7. Replacement

Where replacement is available, we may provide a replacement for the same product.

Replacement is subject to:

• Product availability.
• Verification of the returned product.
• Compliance with the return conditions.

If the same product is unavailable, we may offer an alternative solution, refund, or other appropriate resolution.

8. Refunds

If a refund is approved, the refund will normally be processed after the returned product has been received and inspected.

The refund amount may depend on the reason for the return and the applicable return conditions.

Refunds will generally be made through the original payment method or another available payment method, where applicable.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

9. Order Cancellation

You may request cancellation before your order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to receive the product and follow the applicable return procedure.

10. Product Installation

Customers are responsible for ensuring that products are installed correctly.

For technical spare parts and electronic components, we strongly recommend installation by a qualified technician. Damage caused by incorrect installation, voltage problems, modification, short circuits, or improper handling may not qualify for return or replacement.

11. Warranty

Some products may include a manufacturer's or seller's warranty.

Warranty terms are separate from this Return Policy and may vary depending on the product. Please check the individual product listing or warranty information before purchasing.

12. How to Request a Return

To request a return, contact Shop Repairseva Customer Support with:

• Order number
• Product name
• Reason for return
• Date of delivery
• Photos or videos, if applicable
• Any other information requested by our support team

Our team will review your request and provide the next steps.

13. Inspection and Final Decision

Returned products may be inspected before a replacement or refund is approved.

Shop Repairseva reserves the right to reject a return if the product does not meet the applicable return conditions or if the issue is determined to have resulted from misuse, improper installation, modification, or customer-caused damage.

14. Changes to This Return Policy

Shop Repairseva may update or modify this Return Policy from time to time. Any changes will be published on this page with the updated date.

15. Contact Us

If you have questions regarding returns, replacements, or refunds, please contact Shop Repairseva Customer Support through the contact details provided on our website.

Shop Repairseva
Spare Parts • Tools • Accessories